Privacy
This page explains how Contact Center AI Index uses analytics and similar technologies on this publication.
Who operates this site
See About and contact information.
Analytics and cookies
This publication uses Google Analytics 4 to measure page visits and website usage. The browser loads external analytics scripts, including Google's tag from www.googletagmanager.com. These scripts can send usage information to their analytics servers and use cookies or browser storage. Collection and retention depend on the analytics service configuration.
How Google uses information from sites that use its services
Business identification and marketing tracking
Google Analytics 4 is installed for website analytics. No separate visitor-identification service or advertising pixel is installed in this site's templates. Google Analytics advertising features depend on the property's configuration.
How information is used
Website analytics is used to understand how readers use the publication and to improve its content. An account is not required to read the research, and the static pages have no reader-submission forms. Following an external source link takes you to a third-party website, which handles information under its own terms and policies.
International visitors and choices
You can manage cookies and browser storage and use browser privacy settings or extensions to limit analytics requests. This publication does not provide a custom analytics preference control. External websites may offer their own controls.
Updates
This page may be updated when our analytics tools, vendors, or privacy practices change. Last updated: .